Returns & Refund Policy
Last updated: 1 September 2026
Because every order is custom-printed to your specifications, we cannot accept returns for change of mind. However, we stand behind the quality of our work and will make it right if we fall short.
Eligible for Refund or Reprint
- Printing defects (smudging, misalignment, colour banding).
- Wrong product or specification delivered (e.g. matt finish instead of gloss).
- Damaged during transit (reported within 48 hours of delivery).
- Missing items from the order.
Not Eligible for Refund
- Design errors in customer-uploaded artwork (typos, low resolution, incorrect bleed) that passed preflight without warnings.
- Colour variation within industry-standard tolerance (±10%).
- Change of mind after production has started.
How to Request a Refund
- Contact us within 7 days of delivery with your order number.
- Attach photographs clearly showing the issue (close-up and full-product views).
- Our quality team will review and respond within 2 business days.
Refund Timeline
Approved refunds are processed within 5–7 business days to the original payment method. For UPI and net banking, refunds may take up to 10 business days to reflect.
Reprint Option
In most cases we offer a free reprint instead of a refund. Reprints are produced on priority and shipped via express delivery at no additional cost.
Questions?
For any concerns about your order, please visit our contact page.